We want you to be completely satisfied with your purchase. Change-of-mind returns are accepted within 30 days for unused items in original condition, and your rights under the Australian Consumer Law always apply on top of this policy.
We accept change-of-mind returns and process returns required under the Australian Consumer Law. Review the conditions below before starting a return.
The following are accepted for return within 30 days of delivery or collection, provided every condition below is met.
The following are not eligible for a change-of-mind return. These exclusions do not affect your rights under the Australian Consumer Law.
The resolution offered depends on the nature of the return. Faulty product claims are handled in accordance with the Australian Consumer Law.
Approved change-of-mind returns are refunded to your original payment method, less the 15% restocking fee and return freight. Refunds are issued once the item has been received and inspected and meets the eligibility conditions above.
Where an item has a minor fault, we're entitled under the ACL to repair it or provide a replacement within a reasonable timeframe. We assess minor fault claims and advise on the resolution within 5 business days of receiving the returned item.
If an item has a major fault as defined under the Australian Consumer Law, you're entitled to choose a full refund, a replacement, or compensation for the drop in value. A major fault includes an item that's unsafe, significantly different from its description, or doesn't perform its intended function.
Contact our team before sending anything back. We'll assess your return request and issue a Return Authorisation (RA) number. Returns received without a prior RA number may be refused and sent back to you.
Email info@bodycoatfarmequipment.com.au with your order number, reason for return, and photos. Don't ship the item before receiving authorisation.
We assess your request and issue a Return Authorisation number within 2 business days if approved, along with packing and freight instructions.
Securely repack the item in its original packaging. Mark your RA number clearly on the outside and use a tracked freight service.
Once your return arrives, our team inspects it against the original return request, typically completed within 2 business days of receipt.
Approved refunds are processed within 5–10 business days of inspection, back to your original payment method, with email confirmation once complete.
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You're entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You're also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure doesn't amount to a major failure.
Nothing in this policy limits or excludes any consumer guarantees, rights, or remedies you have under the Australian Consumer Law or other applicable legislation. If you believe your rights under the Australian Consumer Law haven't been met, you can contact the Australian Competition and Consumer Commission (ACCC) or your state consumer protection agency for guidance.