Our products are built to last. Learn about coverage, terms, and how to file a claim on your Bodycoat Farm Equipment attachment or trailer.
Warranty Coverage
Bodycoat Farm Equipment provides a comprehensive 12-month manufacturer warranty on all new attachments, trailers, and equipment. This warranty covers defects in materials and workmanship under normal use and maintenance.
12-Month Coverage
Full manufacturer warranty from date of purchase on all component defects and welds.
Parts & Labor
Covers both parts replacement and labor for warranty repairs at our Toowoomba facility.
Technical Support
Priority phone and email support from our technical team throughout your warranty period.
What's Covered
Defects in materials (metal, welds, hydraulics, bearings)
Manufacturing defects in structural components
Faulty welds and structural failures
Hydraulic system leaks and component failures (under normal use)
Mechanical failures of original factory-installed components
What's Not Covered
Damage from misuse, abuse, or accident
Wear and tear on consumables (hoses, seals, pins, teeth on buckets)
Damage from modifications not authorized by Bodycoat
Damage from inadequate maintenance or servicing
Damage caused by using incompatible equipment or incorrect operators
Paint, cosmetic damage, or surface rust
Damage from storage in harsh conditions without protection
Third-party repairs not approved by Bodycoat
Important: Warranty does not cover normal wear items such as wear plates, cutting edges, teeth, hoses, seals, and bushings. These are considered maintenance items and should be inspected and replaced as part of regular equipment care.
How to File a Claim
Step 1
Contact Us
Call 0420 127 534 or email info@bodycoatfarmequipment.com.au with a description of the issue, photos if possible, and your invoice/purchase details.
Step 2
Assessment
Our technical team will review your claim and may request additional photos, operating history, or maintenance records to determine coverage eligibility.
Step 3
Repair Approval
If approved, we'll arrange a repair appointment or authorize pickup. Warranty repairs are performed at our Toowoomba facility at no cost to you.
Step 4
Return to Service
Once repairs are complete, we'll contact you for pickup or delivery. Your extended warranty coverage continues from the original purchase date.
Warranty Period
The 12-month warranty runs from the date of purchase. Warranty coverage is non-transferable — it applies to the original purchaser only. Proof of purchase (invoice) is required to process any warranty claim.
Tip: Keep your invoice and maintenance records. Regular servicing and maintenance records help us assess warranty claims faster and can extend the life of your equipment.
Extended & Special Warranties
We offer optional extended warranty coverage beyond the standard 12-month period. Contact our sales team to discuss extended warranty options for your specific attachment or trailer, including coverage terms and pricing.
Conditions & Limitations
Equipment must be used for its intended purpose only.
Operator must follow the provided user manual and safety guidelines.
Equipment must receive regular maintenance as outlined in the user manual.
Warranty does not cover damage resulting from operator negligence or failure to maintain the equipment.
Bodycoat reserves the right to repair or replace defective components at our discretion.
Warranty does not cover consequential or incidental damages, loss of profits, or downtime.
After Warranty Expires
Even after your warranty period ends, we can still service and repair your equipment. Contact us for an estimate on out-of-warranty repairs. We stock common replacement parts and can source specialized components quickly.
Questions
Warranty FAQ
Does my warranty cover normal wear and tear?
No. Warranty covers manufacturing defects and material failures. Normal wear items like hoses, seals, wear plates, and bucket teeth are consumables and covered under maintenance, not warranty.
When does my warranty start and end?
Your 12-month warranty begins on the date of purchase (shown on your invoice). Warranty is non-transferable and applies only to the original buyer.
Can I extend my warranty after purchase?
Yes. Extended warranty coverage is available beyond the standard 12 months. Contact our sales team at 0420 127 534 to discuss options and pricing.
What if I lose my invoice?
Keep your original purchase invoice as proof of warranty eligibility. If you've lost it, contact us with your order details and we may be able to look up your purchase record in our system.
Can I repair my equipment myself and claim warranty?
Warranty covers factory repairs performed by Bodycoat. Third-party repairs not pre-approved by us may void your warranty. Always contact us first if you suspect a defect.
How long does a warranty claim typically take?
Assessment usually takes 3–5 business days. Once approved, repairs typically take 1–2 weeks depending on availability of parts and complexity of the issue.
Do you cover damage from an accident or impact?
No. Warranty covers manufacturing defects only, not damage from accidents, collisions, drops, or impact events. This type of damage is typically covered under your own insurance if you have equipment coverage.
What if I modify my attachment?
Unauthorized modifications void your warranty. If you're considering any modifications, contact us first to discuss feasibility and warranty implications.
Need Help?
Our team is here to assist with warranty questions or to file a claim.