How do I find my order number?
Your order number is in your order confirmation email. It typically starts with "BCOAT-" followed by the year and a unique number (e.g., BCOAT-2026-00842).
Why is my order still processing?
Orders typically process within 24–48 hours. We inspect, pack, and prepare your equipment for shipment during this time. Complex custom orders or items requiring assembly may take longer.
Can I track my shipment with the courier?
Yes. Once your order ships, you'll receive a tracking link to follow your package in real-time with the courier. You can also use the tracking number on the courier's website directly.
What if my order is delayed?
If your order exceeds the estimated delivery date, we'll contact you immediately. Delays are rare, but can occur due to weather, courier issues, or unexpected circumstances. We'll work to reschedule delivery at your convenience.
Can I change my delivery address?
If your order hasn't shipped yet, contact us immediately at
0420 127 534 and we can update it. Once shipped, contact the courier directly to request a delivery address change.
What happens when my order arrives?
The courier will deliver your equipment. We recommend inspecting items immediately for damage and keeping all packaging and documentation. Report any issues within 48 hours of delivery.
What's your business details for my records?
Bodycoat Farm Equipment ABN 57 006 198 12514 Carrington Road, Toowoomba QLD 4350
Phone:
0420 127 534